ExOne GmbH and voxeljet AG, both part of ExOne Global Holdings, are restructuring their aftermarket support for industrial binder jetting systems. Going forward, the providers will appear with a shared global service and support network that consolidates existing activities and is intended to create uniform procedures for operators of S-Max and VX systems. The goal is to shorten response times, make spare parts available more quickly and, in the long term, increase system uptime.
Through the network, customers in eight countries – including the USA, Germany, Japan, China, India, South Korea, Singapore and France – gain access to technical support, regional spare parts warehouses and OEM-trained service teams. The central hub near Detroit was recently expanded with components worth more than one million US dollars. According to the company, more than 45 technicians are active worldwide, covering on-site interventions, preventive maintenance and remote diagnostics.
“Industrial customers rely on our systems for their critical operations,” said Eric Bader, CEO of ExOne Global Holdings. “By unifying our aftermarket activities, we are ensuring that every ExOne and voxeljet system – regardless of where it is installed – receives the same proactive, professional support. This is an important step toward a seamless, top-quality customer experience.”
From a technical standpoint, the new framework includes standardized service processes, remote monitoring solutions and harmonized quality and cybersecurity standards. Service technicians are trained and certified to OEM specifications, including on the binder jetting platforms of the ExOne S-Max and voxeljet VX series. Starting in early 2026, joint maintenance contracts, accelerated spare parts logistics and an integrated digital ticketing and reporting system are also to be made available.
For users in foundry environments, ceramics, lightweight construction or sand and metal binder systems, stable service is often crucial to the economic viability of 3D printing operations.
“Our customers depend on fast and reliable service. That starts with bringing our aftermarket support closer to where they operate,” said Mike Dougherty, Managing Director of voxeljet America. “By expanding our local spare parts inventories and service capacity, we reduce downtime and provide our customers with access to the expertise and components they need – directly in their region.”
By pooling spare parts inventories and standardizing maintenance concepts, the aim is to extend system lifetimes, reduce downtime and better safeguard the performance of existing binder jetting fleets.
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