EOS, the German market and technology leader for design-driven, integrated e-Manufacturing solutions for Additive Manufacturing (AM) is further developing: from a manufacturer of systems for prototyping, into a solution provider for industrial series production. Customer requirements in the series arena can often be extremely complex and the introduction of new technologies is frequently a protracted affair. EOS is expanding its significant and industry-leading service portfolio particularly with view to both application consulting and quality management with the goal of actively supporting its users in the development of their own application competences in Additive Manufacturing and in the validation processes associated with this technology.
Application Services: Customer-specific solutions and active transfer of know-how
In depth knowledge of Additive Manufacturing is an essential prerequisite for the development of new applications for this still relatively young technology. Experience ensures that customers can use the full potential of the technology. Many new users need first to develop this knowledge independently. As such, EOS offers support already when it comes to the preparation of investment decisions. In order to analyze the potential benefits of Additive Manufacturing this includes the identification of parts suitable for this technology and the performance of feasibility studies.
In order to ensure that users can efficiently take advantage of the benefits presented by this technology, EOS offers extensive advisory services ranging from the product idea up to the final part. This way, the introduction of the EOS technology can happen smoothly, know-how can be build up fast and a quick time-to-market of the additively build parts can be ensured. The user can take advantage of these consulting services from part design to data preparation, to the building process and post processing.
Once it has been defined in which of these phases the user needs support, EOS can help with the following: Consulting to develop real additive solutions based on specified customer requirements. In this case, EOS transfers relevant know-how to the customer so that he can adequately make use of the technology.
EOS offers comprehensive consulting for highly innovative and complex innovations, such as lattice structures for medical implants, including part design and optimization as well as finishing processes. In certain cases EOS can also offer development services based on pre-defined customer target specifications.
Quality Management: Actively supporting internal validation processes for customers
Many users with high quality standards must fulfill the certification and documentation requirements of authorities. EOS can offer support for their internal validation processes. In the scope of customer supervised Factory Acceptance Testing – such as with installation-qualification – he receives, in addition to extensive documentation, an overview of the elements that impact on quality, and can then apply these for their own quality assurance. EOS also offers, by request, advice on those additional steps in the validation process that are controlled by the customer. The process can thereby be accelerated, tying up less resources, and as a result, becomes more cost-efficient to implement.