Home Industry Wayland Additive unveils Post-Sales Service with Mixed Reality Capabilities

Wayland Additive unveils Post-Sales Service with Mixed Reality Capabilities

Wayland Additive is showcasing its enhanced service options for Calibur3 post-sale contracts that utilize mixed reality (MR) technology. The service packages offered by Wayland leverage the capabilities of mixed reality (MR) technology.

This is delivered through RemoteSpark – a user-centric MR performance support tool that connects the physical and digital worlds by creating a hands-free, immersive, and supportive environment and enabling instant access to 2D and 3D holographic assets to support task completion, operational efficiency, and training. It also enables instant, secure video and audio calls with all Wayland experts if additional support is needed. The benefits of this approach are many.

Mixed Reality (MR) is a compelling technological innovation that merges the digital and physical worlds to create an immersive experience that allows users to interact simultaneously in virtual and physical environments. Advances in MR are enabling new applications across a range of manufacturing sectors to enable customer service and collaboration. Indeed, this is a rapidly growing area that is transforming the way businesses and organizations operate by delivering innovative service solutions in a timely, cost-effective and sustainable manner.

Wayland is ahead of the curve in additive manufacturing, offering a comprehensive mixed reality service following the sale of Calibur3.

Will Richardson, CEO at Wayland, commented: “At Wayland we are always looking for ways to support our clients and give them the very best access to everything they need from us. RemoteSpark achieves exactly that and offers our customers an improved experience, enhanced employee training options and ease of collaboration – both internally and with Wayland. It also offers peace of mind, because any of our customers can get fast, secure and reliable access to any of our technical experts whenever they need it.”

Peter Hansford, CRO, at Wayland, concluded: “Collaboration with our customers is central to how we operate at Wayland and is fundamental to our success, but more importantly, that of our customers. This mixed reality approach to our post sale service contracts helps us to deliver more for them. The sustainability angle is also an important one, in a world where we all need to be more aware of our carbon footprints, we can work with our clients in a meaningful way, in real time without jumping on a plane to help them resolve any issues. It’s faster, it’s way more efficient and it keeps those carbon miles way down. It just works and is a Win-Win-Win — for our customers, for Wayland and for the environment.”

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